FAQs

 

 

YOUR POSTAGE SEEMS EXPENSIVE?

Unfortunately every year postage costs are going up and up. And it's small business that suffers the most. We try to keep pricing as low as possible which is why if your postage ends up being less than you pay at checkout we will refund you the difference!

 

DO I NEED TO SIGN FOR MY DELIVERY?

Due to our hampers containing Alcohol you need to be 18+years to legally receive your order therefore a signature is always required.

Other factors such a theft is on the rise with packages being stolen from doorsteps therefore most items will require a signature. Smaller items such as greeting cards and 1-2 candles may be left on your doorstep. This decision is at Bridesmaid Boxes' discretion.

 

I LIVE RURAL, HOW LONG WILL MY ORDER TAKE?

Please be aware that NT, North QLD and WA can be in transit for up to 10 working days.

 

MY ORDER IS URGENT, CAN YOU POST IT QUICKER?

If you require your order by a certain date please advise at check out or email info@bridesmaidboxes.com.au, additional postage charges may occur to ensure you receive your order in the time you require. If Bridesmaid Boxes is unable to meet your deadline we will offer a full refund.

 

YES, WE CAN SEND DIRECTLY TO RECIPIENT

If you wish to send to a different address please change the shipping address at checkout. Bridesmaid Boxes is also happy to write in any cards you purchase. Just write comments when prompted or leave a note at checkout.

 

BABY, ITS HOT OUT THERE!

During the summer months candle orders may be delayed to avoid the hotter days. You will be advised by email if your order has been delayed due to this.

 

CAN I PICK UP MY ORDER?

Yes of course, If you live locally to Narre Warren North, Victoria and wish to collect your order instead, please use select the Pick Up under delivery method. You will be advised when your order is ready for collection.

 

DO YOU HAVE A STORE?

No, this is a home based business, but as above you are still able to make a time for order collection.

 

INTERNATIONAL

International postage can be arranged upon request, although there are limitations such as wood, alcohol & food. Please email to discuss further.

If you have any questions don't hesitate to email Alana at info@bridesmaidboxes.com.au